Shipping policy

Shipping & Handling Policy

Trade Name: Urban Trail Discoveries LTD

Contact Information:
Phone: +44 20 7946 1011
Email: IalongoDaquan3636@outlook.com
Address: 84 Iffley Road, Broadwell, CV23 6FT, United Kingdom

Orders are checked and packed within 5 business days.
An email with tracking information will be sent once your order ships.
Estimated delivery: 7-15 business days after shipment, depending on your destination.

Orders are checked and packed within 5 business days.
Delivery usually occurs within 7-28 business days, depending on customs clearance and destination country.

Note: Shipping rates for remote regions will be calculated based on logistics and displayed at checkout.

We now cover all customs duties and fees for the USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.
For other countries, any import taxes, duties, or fees are the customer's responsibility.
Customs authorities may impose additional charges; these are beyond our control and payable upon delivery.
We ship DDU (duties unpaid). Any applicable customs fees are payable by the customer upon receipt.

Please verify that your shipping address is accurate and complete.
We are not responsible for undelivered packages caused by incorrect, incomplete, or insecure addresses.
If your address is wrong, contact us immediately at IalongoDaquan3636@outlook.com with your order number.
We cannot guarantee updates or address changes after dispatch; additional fees may be incurred for redelivery or address correction.
Refusal or non-collection of packages from your local post office or courier results in no refunds or replacements.
Packages shipped from overseas will not be returned to our warehouse if refused or unclaimed.
If you no longer need your order, please contact us to initiate a return.

Item added to your cart